· We discuss the sexual politics and different experiences of online dating with listeners, dating advisors, experts and serial dating bloggers. Show less Available now · Online Dating Association. The BBC is not responsible for the content of external sites. Top Stories. Hundreds missing in Germany after flood disaster. Emergency workers search for The best of the BBC, with the latest news and sport headlines, weather, TV & radio highlights and much more from across the whole of BBC Online
and I thought 'wow, these are so much better than people on other sites'". Sacha Cowlam is talking about her month-long trial with Dating. Within days she'd been charged £ and only managed to stop online dating site bbc.co.uk website taking her money by getting her bank to block the payments. com says if customers believe they've been illegally charged they should contact customer services.
Sacha, 55, from Dulwich in south London, says the website matched her with lots of men straight away who began sending her emails almost immediately.
I got so many [emails], all very similar. Before long Sacha noticed an unusual payment of £ I thought 'Oh my goodness, what have I done? In the space of just over two weeks Dating. com took 17 payments of £ What Sacha didn't realise is that each time online dating site bbc.co.uk read an email it cost her 10 credits. Twenty credits cost £ com set up auto-payment as the default option when Sacha gave her bank details to pay the £3 for her month-long trial.
That meant it was able to automatically charge Sacha £ com says its terms and conditions are as clear and transparent as they can be. But at 12 full pages of A4 paper long, they may not be enforceable, says legal expert Gary Rycroft. So on that basis the consumer could sue the company for taking money under an unenforceable contract, online dating site bbc.co.uk. Gary also says the fact the auto-payment box was ticked as the default option could be another potential breach online dating site bbc.co.uk the Consumer Rights Act because it has a requirement for transparency "which has, on the online dating site bbc.co.uk of it, been breached".
Regardless of legalities, George Kidd, chief executive of the Online Dating Association ODAsays Sacha has had a terrible experience and "unimpressed would hardly cover it". As an ex-regulator I would be concerned that presenting something that costs £3 and highlighting that as the key fact, and not presenting the fact there could be further charges in days, is misleading. I don't think it's the £3, online dating site bbc.co.uk.
His advice is always look for a dating website with the ODA logo on it, look for reviews online and ask for recommendations from friends and family about which dating websites they've used. com said in a statement: "If customers aren't satisfied with the result of their communication with our customer support team they can always contact their card issuer to dispute the transaction. If the card issuer decides that the transaction was misleading they roll it back.
You can hear more on BBC Radio 4's Money Box programme by listening again here. Follow Money Box and Dan on twitter, online dating site bbc.co.uk. Courier fraud victim 'cried for days'. Online Dating Association. image copyright Getty Images. The law. Related Topics. Personal finance Online dating. More on this story. Published 11 February Published 18 January Published 26 September Related Internet Links.
· We discuss the sexual politics and different experiences of online dating with listeners, dating advisors, experts and serial dating bloggers. Show less Available now · The figures reveal that between and there were a total of 2, recorded offences - including sexual offences - where an online dating website or app was mentioned in a The best of the BBC, with the latest news and sport headlines, weather, TV & radio highlights and much more from across the whole of BBC Online
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